Payment and Cancellation Policy for Guests.

Welcome to Costa8.com. This policy establishes the terms and conditions related to payments and cancellations of accommodation reservations on our platform.

Payments.
By making a Costa8.com reservation, you agree to pay the full accommodation rate indicated at the time of booking. Payments will be processed according to the payment methods available on our platform.

Rates and Commissions.
You understand that Costa8.com may retain a commission for the use of our services, which will be deducted from the total accommodation fee. The commission and any other applicable fees will be detailed in the reservation process before confirming the payment.

Cancellation Policies.
Cancellation policies may vary depending on the host and will be specified in the accommodation announcement. By making a reservation, you agree to abide by the cancellation policies established by the host. Common policies include full, partial, or no refunds depending on how far in advance the reservation is cancelled.

Changes and Reservation Modifications.
If you want to make changes to the dates or conditions of your reservation, you must contact the host and request their approval, Costa8.com recommends doing so as far in advance as possible. Any changes are subject to the availability of the accommodation and the policies of the host.

Cancellations and Refunds.
If you decide to cancel your reservation, the refund you receive will be subject to the cancellation policies of the host and the established deadlines. Refunds will be processed in accordance with the cancellation policy and will be credited to the same form of payment used for the original reservation.

Problems or Inconveniences during the Stay.
If you experience any problem during your stay that affects your satisfaction, we recommend that you contact the host and Costa8.com as soon as possible to resolve the situation. Any request for reimbursement or compensation will be subject to evaluation.

Cancellations by the Host.
In the rare event that a confirmed reservation is canceled by the host, Costa8.com will provide assistance in finding alternative accommodation and help you process a full refund.

Account Suspension.
Failure to comply with the payment and cancellation policies may result in the suspension of your account at Costa8.com. We recommend you review the detailed policies before making any reservation.

Policy Modifications.
Costa8.com reserves the right to modify this policy at any time. We will notify you of any material changes and you will be able to review the updated policy on our platform.

By making a reservation at Costa8.com, you agree to comply with this Payment and Cancellation Policy. If you have any questions or concerns, feel free to contact our support team.
Effective date: December 15, 2022.

Thank you for trusting Costa8.com for your accommodation reservations and for being part of our community.
Best regards, The Costa8.com Team